🛍️ Orders & Products
Do you accept custom orders?
Yes, we accept custom orders depending on the product type, material availability, and production capacity. You can share your requirements with us for review and feasibility.
Can I order in bulk?
Yes, we specialize in bulk and wholesale orders. Bulk pricing and production timelines will be discussed based on quantity and specifications.
Are all products handmade?
Yes, most of our products are handcrafted by skilled artisans using traditional techniques combined with natural materials.
🚚 Shipping & Delivery
Do you deliver all over Bangladesh?
Yes, we deliver products across Bangladesh. Delivery time may vary depending on your location and order size.
How long does delivery take?
Standard orders are usually delivered within a few days. Custom or bulk orders may require additional processing and production time.
Do you offer international shipping?
We are open to international inquiries and export orders. Shipping terms and logistics will be discussed on a case-by-case basis.
💰 Payment & Pricing
What payment methods do you accept?
We accept common local payment methods such as bank transfer, mobile banking, and other agreed methods depending on the order type.
Are prices fixed?
Prices may vary depending on product type, customization, and order quantity. Bulk orders may qualify for special pricing.
🔄 Returns & Replacements (Trust Section)
What is your return policy?
Since our products are handcrafted, minor variations in color, texture, or size may occur. However, if a product arrives damaged or defective, you may request a replacement or resolution within a reasonable time after delivery.
What should I do if I receive a damaged product?
Please contact us immediately with photos of the product and order details. We will review the issue and provide a suitable solution, which may include replacement or adjustment depending on the case.
Do you offer refunds?
Refunds are handled on a case-by-case basis depending on the situation. Our priority is to ensure customer satisfaction through fair resolution.
🌿 Materials & Craftsmanship
What materials are used in your products?
We use natural and eco-friendly materials such as jute, bamboo, cane, sea grass, banana fiber, and other plant-based fibers.
Are your products environmentally friendly?
Yes, sustainability is at the core of our production. We focus on using biodegradable and responsibly sourced materials.
🤝 Business & Collaboration
Do you work with corporate clients?
Yes, we work with corporate clients for gifting, branding, and bulk supply. Custom branding options may be available depending on requirements.
Can international buyers work with you?
Yes, we welcome international buyers and export inquiries. Please contact us to discuss details regarding products, pricing, and shipping.
📞 Contact & Support
How can I contact you?
You can reach us via email, phone/WhatsApp, or through the contact form on our website. We aim to respond as quickly as possible during working hours.